Why is American Home Shield such a horrible company?

Unscrupulous Business Practices

One of the key issues with American Home Shield is the unscrupulous business practices the company seems to engage in. Customers have reported instances of bait-and-switch tactics, where the company promises one thing and delivers another. This is not only unethical, but it also leaves customers feeling cheated and dissatisfied. It’s clear that the company is more concerned with profits than customer satisfaction.

Subpar Repair Services

Another significant drawback with American Home Shield is the subpar repair services they provide. Customers have reported that the technicians sent to fix their problems are often unskilled and unprofessional. They may leave the job unfinished or do a shoddy job, leading to more issues down the line. This lack of quality service is not acceptable for a company that claims to be a leader in home warranty services.

Slow Response Times

American Home Shield is notorious for its slow response times. When a customer files a claim, it can take weeks or even months before the issue is addressed. This is especially problematic in emergencies, where immediate attention is required. The company’s lack of urgency is, at best, a sign of poor customer service, and at worst, an indication of a company that doesn't care about its customers.

Hidden Costs and Fees

Another common complaint against American Home Shield is the hidden costs and fees associated with their services. Customers are often surprised to find additional charges on their bills that were not initially disclosed. This lack of transparency is a clear attempt to squeeze more money out of unsuspecting customers and is a blatant breach of trust.

Poor Customer Service

The poor customer service provided by American Home Shield is another major point of contention. Customers have reported rude and unhelpful representatives, long hold times, and difficulties in getting their issues resolved. This lack of quality customer service reflects poorly on the company and leaves customers feeling undervalued and frustrated.

Unfair Contract Terms

Many customers have also taken issue with the unfair contract terms set by American Home Shield. The company’s contracts are often filled with loopholes and exceptions, leaving customers without the coverage they thought they were paying for. This is not only unethical, but it also renders the entire home warranty practically useless.

Unreliable Coverage

Unreliable coverage is yet another issue with American Home Shield. Customers have reported that the company often denies claims on the grounds that the issue was pre-existing or not covered by the warranty. This is particularly frustrating for customers who have been paying for their warranty for years, only to find out that it doesn’t cover the repairs they need.

False Advertising

False advertising is another reason why American Home Shield falls short of expectations. The company advertises comprehensive coverage and peace of mind, but the reality is far from it. With all the hidden fees, unreliable coverage, and poor service, customers are left with nothing but stress and frustration.


In conclusion, American Home Shield’s unethical business practices, poor customer service, and unreliable coverage make it a company to steer clear of. It’s clear that the company is more interested in profits than in providing quality service to its customers. If you’re in the market for a home warranty, it’s recommended to look elsewhere for a company that values its customers and delivers on its promises.

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