Frequently Asked Questions
Is ordering on this website secure?
Ordering through our website is as safe as it could be. We continually review our site security to make sure your details are safe at all times.
What are the payment options?
The payment methods available are as follows:
Are my payment details safe?
We do not save or store your credit/debit card details. All payments are processed and handled by a third party payment gateway.
Everyone changes their mind once in a while so we offer a no nonsense 30-day return policy on off the shelf items. Provided the goods are sent back (at your expense) in their original packaging and are completely undamaged (including packaging) then you will receive a full refund, minus the shipping.
However, any item that is made specifically for you will not be open for refund.
We do not offer refunds on DVD’s.
Can I cancel my order?
Yes, provided your order has not been shipped or is in the process of being manufactured. If your goods have been shipped they must be returned at your expense, unopened. If your goods have been opened we reserve the right to withhold a percentage we see fit.
If the manufacture process of your order has already started we reserve the right to withhold a percentage we see fit.
What warranties do you offer?
All products are covered by manufacturer warranties, which will range from product to product.
Can I create an account?
Absolutely, signing up for an account couldn’t be easier, simply enter your details and all you need to do in the future is log in when you’re thinking of placing an order and your details including delivery address is automatically there for you upon checkout.
Things we will do
- Keep you up to date with any offer, promotion or company changes we think will be of interest to you.
- Keep your personal details safe and secure
Things we will not do
- spam you with any old nonsense just to get you back to the site
- give or sell your personal details to any 3rd party. We firmly believe that giving away email address, phone numbers or home addresses are a complete breach of trust. The only time, if ever, we will share your account details is if we need to enlist another supplier to aid your order.