Customer Services

Delivery

Tribal Rhino will dispatch in stock orders within 3-5 working days following the receipt of your order. All orders for books and DVD's will be dispatched via Royal Mail, all kettlebells will be dispatched via our courier service and will require a signature upon delivery. Courier transit times within the UK are 1-2 working days although deliveries to Scotland may take 3-4 working days.

Please be aware that all orders to the following Scottish postal zones incur extra delivery charges;

ZONE 17 - LOWLANDS
AB 10 – 36, 39, DD, DG, EH, FK 1 – 18, G, KA 1 – 26, 29, 30, KY, ML, PA 1 – 19, PH 1 – 14, TD
ZONE 13 - HIGHLANDS 
AB 37 – 56, FK 19 – 21, IV 1 – 40, 54, 63, KW 1 – 14, PA 21 – 40, PH 15 – 41, 49, 50
ZONE 8 - SCOTTISH OFFSHORE
HS, IV 41 – 53, 55, 56, KA 27 – 28, KW 15 – 17, PA 20, 41 – 78, PH 42 – 44, ZE

Please remember that these deliveries are much heavier than the average parcel and may need more than 1 person to carry it/them when at the delivery address. Due to current health and safety rules it is at the delivery drivers discretion as to whether or not he/she can safely attend a non ground floor address with your goods. Tribal Rhino recommends customers are present and have taken the nessecery measures to accommodate all deliveries.

International shipments may be subject to international shipping taxes.

Incorrect addresses
It is the customer’s obligation to enter the correct address when placing an order. If your goods are delivered to an incorrect address Tribal Rhino will not issue a refund or replace the goods. If your order is returned to us we are not obliged to and therefore will not to re-send your order at our expense. If you do enter a wrong address please contact us within 24 hours so that we can rectify the error.

Returned due to non delivery
If your order is returned to us due to incorrect address, customer refusal to accept the goods or failure to respond to cards left by the delivery company, you the customer are responsible for the delivery costs. Tribal Rhino will issue a refund less delivery costs.

Returns

Tribal Rhino have a 28 day returns policy on all of its products. All goods must be returned in its delivered condition and in its original packaging for exchange or refund. Customers are responsible for the return shipping including costs unless wrong or faulty goods were sent out by us. Please note, Tribal Rhino reserve the right to charge a suitable handling fee if any goods are returned in an unsuitable condition. No refund refund will be given on books or DVD’s that are not in their original packaging.

We reserve the right to charge postage/shipping costs for re-delivery of orders. If goods are delivered damaged, we must be notified within 7 working days of receiving the order.

 

Returns address

10 Hedgerow Close,